Customer Quality Management Engineer

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc. People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence. Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you. Visit our careers page to see what exciting opportunities and company perks await! Job Description: Responsible for managing quality and environmental compliance requests from customers in Japan Support customers through product development, production launch, and high-volume manufacturing phases Coordinate customer returns and communicate findings and results back to the customer Support local Sales Engineers during customer visits to provide technical expertise Manage APQP for new programs and coordinate PPAP approvals as required Track Failure Analysis requests and provide regular status updates to customers Organize, write, and present technical reports (including 8Ds) to both technical and non-technical audiences Ensure compliance with customer requirements, including environmental, reliability, and product quality issues Assist in customer surveys Travel within Asia and the United States to support business operations Interact and collaborate effectively with global personnel across diverse cultural backgrounds Requirements/Qualifications: Qualifications and Experience Bachelor’s Degree in Engineering, Physics, Electronic Engineering or a related technical field Preferably with Familiarity with Semiconductor Device Physics, Assembly, SMT processing, or IATF 16949 standards Proven experience in customer interaction Competencies and Skills Strong problem-solving, analytical thinking, and influencing skills Professional verbal and written communication skills in both English and Japanese Computer literate and proficient in Microsoft Office applications (including Word, Excel and PowerPoint) Self-motivated, goal-oriented, and a dedicated team player Travel Time: 0% - 25% To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes. At Microchip, employees are our greatest strength. As one of the top performing semiconductor companies in the world, we are led by a set of guiding values and a mission to empower innovation to enhance the human experience. We work tirelessly to create a company culture that highlights how important every employee is to our mission. Microchip Recruitment Privacy Notice Recruitment Scam Alert Microchip will never: Request banking or payment information during the application or interview process. Ask candidates to register or pay for a training class as part of the application or interview process. Ask candidates to receive or ship packages or goods as part of the recruitment process. Use email address not ending with "@microchip.com". Use instant messaging to communicate. Be wary of generic emails or vague job details. If something feels suspicious, stop communicating immediately. To report potential scams, contact us at HR.Compliance@microchip.com.